Business Daily | by Edwin Okoth
The energy regulator is investigating Kenya Power after the utility firm stopped providing pre-paid consumers with a breakdown of their electricity bills, denying households an opportunity to interrogate their payment statements.
The Energy and Petroleum Regulatory Authority (Epra) on Thursday said it would seek reasons behind the shift in the bill statement amid concerns of a possible breach of consumer rights.
Consumers have since early this month been receiving payment statements via their phones with…
