Business Daily | by Kevin Rotich
Standard Chartered Bank Kenya has been named the best overall bank in the country, according to the Kenya Bankers Association 2020 Customer Service Survey.
The survey had over 15,000 respondents, including 455 persons living with a disability, and covered all the 47 counties. The bank also emerged overall best in Responsiveness and Digital Experience in 2020 in the tier 1 category.
This was based on feedback from 90 percent of respondents who ranked the various banks based on the quality of their digital banking offering and…
