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Travel agents stare at crisis as tourists demand refunds

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People Daily | by Peter Leshan


Hundreds of American tourists who had booked with travel agencies to visit Kenya but were held back because of the coronavirus (Covid-19) pandemic are now demanding refunds running to millions of shillings.

Tour operators said yesterday three quarters of them had planned to visit Masai Mara Game Reserve between April this year and February next year.

They said they started receiving demands from September when the second wave of Covid-19 started, adding that they were still processing the refunds but…

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