Britam’s Sh3bn platform drives sales, cuts costs


[Source: Business Daily, by Constant Munda]

Britain Holdings says its services have largely been unaffected by Covid-19 social distancing protocols citing its Sh3 billion business automation project.

Functions such as sale of insurance, procurement as well as training of staff are being done online without interaction with customers, managing director Benson Wairegi said.

The company’s progressive investment in a business process management software – technically called Enterprise resource planning (ERP) – from 2015 has…

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