NCBA to compensate customers for system glitch


Kenyan Wall Street | by Jackson Okoth

NCBA Bank, in an unprecedented move, has assured its customers that those inconvenienced by the ongoing upgrades on its core banking system, will be compensated for any regulatory penalties suffered.

NCBA has been on a massive consolidation of its core banking systems, to integrate customers of former CBA and NIC Bank. The ongoing process has involved the consolidation of the core banking platforms of the two lenders into one and the migration of all channels to the new system…

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