Telcos to pay users for outages in law change

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Business Daily | by Brian Ngugi

Mobile phone operators, including Safaricom, Airtel and Telkom Kenya, will compensate businesses and customers when network outages knock out voice, data and text services under new draft regulations.

The draft regulations, which were published yesterday for public comment, seek to compel the telecommunications providers to either pay or offer credit equivalent to the time mobile phone users are without voice and SMS services…

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